Frequently Asked Questions
• What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and other secure online payment gateways. Rest assured, your payment information is always encrypted and secure.
• How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days and delivery can take anywhere from 3-10 business days, but please refer to our shipping policy for more specific details.
• What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 30 days of delivery for a full refund or exchange. Please review our return policy for detailed instructions on how to initiate a return.
• Do you offer international shipping?
Yes, we do offer international shipping to select countries. Shipping is also free worldwide wherever you order from. Please enter your shipping address at checkout to see shipping delivery times and check when your product will get to you.
• How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery and estimated delivery date.
• Are the products on your website authentic
Yes, we only source products from reputable brands and distributors to ensure that all items sold on our website are authentic and of the highest quality.
• Can I cancel my order after it has been placed?
We strive to process orders as quickly as possible, so if you need to cancel your order, please contact us immediately. Once an order has been shipped, it cannot be canceled, but you may be able to return it for a refund or exchange once it has been delivered.
• How can I contact customer support?
Our customer support team is here to help! You can reach us via email at essensualstore.us@gmail.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours during business days.
• What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. Rest assured, all transactions are securely processed to protect your financial information.
• What makes your products unique?
Our products are meticulously curated to offer exceptional quality, craftsmanship, and design. Each item is carefully selected to ensure it meets our high standards and reflects the latest trends and innovations in its category.
• How do you ensure product quality?
We partner with reputable suppliers and conduct thorough quality control inspections to ensure that every product meets our stringent standards. Additionally, we regularly solicit feedback from customers to continuously improve our offerings.
•How do you handle packaging and shipping?
We are dedicated to minimizing our environmental impact and use eco-friendly packaging materials whenever possible. Our shipping partners are chosen based on their commitment to sustainability and efficient delivery practices.